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The Automated Teller System
You must use a "touch-tone" telephone.
CALL: (610) 485-6800 or (800) 724-8022.
Note: You must follow all entries by keying the #.
- "SUNNY" The Automated Teller System
Press 1 #
- 24-Hour Person-To-Person Loan Center
Press 2 #
*You will be transferred to a live representative
-
Credit Union Operator
Press 3 #
- To access Checking, Share, Certificate & Loan Rates
Press 2 #
- For Share, IRA, Money Market & Certificate Rates
Press 1 #
- For Loan Rates
Press 2 #
- Branch Hours & Locations
Press 3 #
- General Help
Press * #
- Disconnect
Press 0 #
- For an Account Representative
Press * 0 #
HOW TO USE Your Sun East Automated Phone System
Enter your 6-digit account number
[ ][ ][ ][ ][ ][ ]#
Enter your Personal Identification Number (PIN)
NOTE: Please do not write your
[ ][ ][ ][ ] ##
PIN in this booklet.
Note: You MUST follow all entries by keying # to signal the computer to give you the next transaction.
At this point you can enter a transaction code or press * # for a HELP menu.
NOTICE: If you need a PIN or can't remember it, call the Credit Union at (610) 485-2960 or (800) 451-4204.
To Change Your PIN:
This must be done when you are requested to give your Personal Identification Number (PIN).
Enter * after you enter your present PIN, then insert your new PIN and a #
Example: [ ][ ][ ][ ] *
[ ][ ][ ][ ]#
Automated Teller System will verify your new PIN number.
You will then be asked - is this correct?
If correct enter #
If incorrect enter 0 #
To Hear Last Spoken Message
To repeat the last message, enter *#
This transaction can be done at any time.
The Basic Transaction Codes:
1 # Account Balances
2 # Loan Balances
4 # Loan, Share, Check, Account History or Cleared Checks
6 # Dividends Paid and Interest Charged, Certificate Information or to Request Brochures
7 # Bill Payer
8 # Account Transfers
9 # Account Withdrawal by Check
* # Other Transaction Codes
Share Account Codes
Use the numbers for S code
1 Regular Savings
2 IRA Share Account*
4 Share Draft Checking
7 Money Market
8 Holiday Club
9 Vacation Club
1 2 Roth IRA*
1 7 Premier Money Market
2 2 Roth Conversion IRA*
3 2 Educational IRA*
(*Inquiries only)
Loan Transaction Chart
L codes are found on your quarterly/monthly statements (Example: Loan 2). Use the space below to record your L codes.
4 Line of Credit
1 0 Home Equity Line of Credit
[ ]_______________________
Share Balances
Enter code of account for which you desire balance information.
1 1 # Regular Shares
1 2 # IRA Share Account
1 4 # Share Draft Checking
1 7 # Money Market
1 8 # Holiday Club
1 9 # Vacation Club
1 1 2 # Roth IRA
1 1 7 # Premier Money Market
1 2 2 # Roth Conversion IRA
1 3 2 # Educational IRA
Loan Balances
Enter code of account for which you desire balance information.
2 1 # Loan 1
2 4 # Line of Credit
2 3 # Loan 3
2 1 0 # Home Equity Line of Credit
To End A Call
Enter 0 #
Note: Listen for and record your reference number. You will not end the call when you enter (0#) to signal the computer that a transaction is not correct.
To Withdraw From Shares
(Check mailed to your home)
For withdrawal enter
9 1 # Regular Shares
9 4 # Share Draft Checking
9 7 # Money Market
9 8 # Holiday Club
9 9 # Vacation Club
9 1 7 # Premier Money Market
Enter withdrawal amount
$ $ $ * _ _ #
EXAMPLE ($300.50 withdrawal)
3 0 0 * 5 0 #
(If correct) #
(Not correct) 0 #
* = decimal point. Decimal point not necessary for even dollar amounts.
To Transfer Funds From Shares
use transaction code
Share to Share 8 1 #
Share to Loan 8 2 #
Enter from which Share Amount
(S code) [ ] #
To which Share or Loan Account
(S or L code) [ ] #
Enter Transfer Amount
$ $ $ * _ _ #
EXAMPLE: ($300.50 transfer)
3 0 0 * 5 0 #
(If correct) #
(Not correct) 0 #
Different Share Accounts
Written pre-authorization of this transaction is required. Call the Credit Union Office for details.
Transaction Code
8 6 #
from which share account 1, 4, 7, 8, 9
[ ] #
to which member number
[ ] [ ] [ ] [ ] [ ] [ ] #
to which share account 1, 4, 7, 8, 9
[ ] #
transfer amount
[ ] [ ] [ ] [ ] #
(If correct) #
(Not correct) 0 #
For Share or Loan Transaction History
Press 4 #
For Share History
Press 1 #
For Loan History
Press 2 #
At this point, you can make a selection and follow the directions.
To order Application Forms, Brochures, Etc.
Enter 6 * [ ] [ ] [ ] #
Any assistance code found on next page
If correct, enter #
If not correct, enter 0 #
Then repeat steps above.
Wait and record Reference Numbers at end of call.
Share Services
100 Membership Card
110 Share Draft (Checking) Application
120 IRA Brochure
130 IRA Application
140 NCUA Government Insurance Brochure
Loan Services
200 Loan Application
210 MasterCard Application
Money Handlers
300 ATM Card Application
310 SUNNY our 24-hour Automated Teller System Instruction Booklet
320 Legal Service Booklet
330 Financial Service Booklet
340 Discount Brokerage Brochure
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