We are aware of a recent issue with Mobile Deposits for Mobile Apps on iOS 16. When attempting to deposit a check, at the point where you are prompted to take a photo of the front of the check, the app displays a message “Rotate your device to continue your deposit.” Please rotate your device to the right and the camera function will open so you can continue your deposit. If you currently rotate the device to the left, the message will continue to display. Please note that this issue only applies to users running iOS 16. Our vendor is currently working on a fix for this issue.
Sun East Federal Credit Union offers Mobile Deposit Capture. Deposit checks from your smartphone in minutes. Walk through our mobile app’s Check Deposit feature step-by-step.
Watch the video and see how simple it is to get started!
We request your cooperation in adhering to a few important guidelines when using our Mobile Deposit Capture Services:
- Endorse your original check before transmitting the image to us. Endorsements must be made on the back of the share draft or check with 1.5 inches from the top edge. Your endorsement must include your signature and “For Sun East Mobile Deposit Only, Account #__________.” Any loss we incur from a delay or processing error resulting from an irregular endorsement or other markings by you will be your responsibility.
- A check payable to two payees must be endorsed by both payees. If the check is payable to you or your joint owner, either of you can endorse it. If the check is maybe payable to you and your joint owner, both of you must endorse the check. You agree that you will not use the Services to scan and deposit any checks payable to you and another party who is not a joint owner on the account.
If you have any questions, please reference our Mobile Deposit (Remote Deposit Capture) Services Agreement and Disclosure or contact us at 877-5-SUNEAST x762.
Download the Mobile App below and begin depositing checks today!