(610) 485-2960 x740 for Aston
(610) 485-2960 x741 for Boothwyn (Chichester)
(610) 485-2960 x528 for Concordville
(610) 485-2960 x743 for Nottingham
(610) 485-2960 x745 for Springfield
(610) 485-2960 x746 for Upper Darby
(610) 485-2960 x744 for Wilmington (Concord Gallery)
(610) 485-2960 x274 for Financial Advisor

April 27, 2022 | Branch Access Changes Beginning May 2, 2022

Please be advised of the following Branch Access Schedule beginning May 2, 2022, until further notice.

Hours Chart

To schedule an appointment at a branch or with a Financial Advisor, please call.

As always, Sun East’s digital banking services and ATMs are also available for your convenience.

Thank you for being a valued member!

April 18, 2022 | Annual All Employee Training on Tuesday, April 26, 2022

SUN EAST ANNOUNCEMENT | Due to our Annual All Employee Training event, all branches will be closing early at 3:30 pm and the Call Center will be unavailable after 4:00 pm on Tuesday, April 26. Normal Call Center hours will resume on Wednesday, April 27, at 8:00 am and normal Branch hours will resume on Wednesday, April 27, at 9:00 am. Account access is available through Online and Mobile Banking, at any Sun East ATM, and through SUNNY, the 24-hour Bank-By-Phone System, at 610-485-6800.

January 31, 2022 | All Branches Operating with Normal Business Hours

All branches are open and operating with normal business hours. Alternate account access options are available through online banking, on the mobile banking app available in the App Store and Google Play, via SUNNY our 24/7 bank-by-phone system at 610-485-6800, and at any Sun East ATM.

Standard Business Hours

January 24, 2022 | Branch Access Changes Beginning January 24, 2022

Due to the impact of COVID, we have temporarily adjusted branch access as of January 24, 2022. The adjusted service hours at the Nottingham branch are as follows: Lobby Hours are 10:00 am – 3:00 pm Monday through Friday; Drive-Through Hours are 8:00 am through 4:30 pm Monday, Tuesday, and Wednesday, 8:00 am through 7:00 pm on Thursday, 8:00 am through 5:30 pm on Friday, and 9:00 am through 12:00 noon on Saturday. Alternate account access options are available through online banking, on the mobile banking app available in the App Store and Google Play, via SUNNY our 24/7 bank-by-phone system at 610-485-6800, and at any Sun East ATM.

January 18, 2022 | Branch Access Changes Beginning January 18, 2022

Due to the impact of COVID, we have temporarily adjusted branch access as of January 18, 2022. The Wilmington branch will be temporarily closed beginning Wednesday, January 19, 2022. The adjusted service hours at the Nottingham branch are as follows: Lobby Hours are 10:00 am – 3:00 pm Monday through Friday; Drive-Through Hours are 8:00 am through 4:30 pm Monday, Tuesday, and Wednesday, 8:00 am through 7:00 pm on Thursday, 8:00 am through 5:30 pm on Friday, and 9:00 am through 12:00 noon on Saturday. Alternate account access options are available through online banking, on the mobile banking app available in the App Store and Google Play, via SUNNY our 24/7 bank-by-phone system at 610-485-6800, and at any Sun East ATM.

Hours of Operations Chart

January 10, 2022 | Branch Access Changes Beginning January 10, 2022

Due to the impact of COVID, we have temporarily adjusted access at certain branches as of January 10, 2022, until further notice. The Concordville and Nottingham branches will be limited to Drive-Through service. Alternate account access options are available through online banking, on the mobile banking app available in the App Store and Google Play, via SUNNY our 24/7 bank-by-phone system at 610-485-6800, and at any Sun East ATM.

Hours of Operations Chart

January 4, 2022 | Branch Access Changes Beginning January 5, 2022

Due to the impact of COVID, we have temporarily adjusted access at certain branches as of January 5, 2022, until further notice. The Concordville and Nottingham branches will be limited to Drive-Through service, and the Springfield branch will be closed temporarily. Alternate account access options are available through online banking, on the mobile banking app available in the App Store and Google Play, via SUNNY our 24/7 bank-by-phone system at 610-485-6800, and at any Sun East ATM.

Hours of Operation Chart

January 3, 2022 | Branch Access Changes Beginning January 4, 2022

The Nottingham branch will provide drive-through only service and the Springfield branch will be temporarily CLOSED effective 1/4/22 until further notice. You may visit an alternate branch or access your account(s) through online banking, on the mobile banking app available in the App Store and Google Play, via SUNNY our 24/7 bank-by-phone system at 610-485-6800, and at any Sun East ATM.

Branch Hours Chart

December 14, 2021 | Mobile App Update Scheduled for Wednesday, December 15, 2021

We’ve been working hard on a few updates to make the Sun East App, Mobile, and Online Banking experience better for you. We’re getting ready for our Mobile App Update (v2021.11) to release on Wednesday, December 15. There should be no interruptions to your service.

This release adds several enhancements, updates, maintenance, and fixes.

Redesigned Settings Page

Digital Receipts have been updated

Terms & Conditions view for Stop Payment is now translated into Spanish

Imagery Update for show/hide password function is updated to be consistent in iOS and Android app by using the same icon for both

iOS-specific Updates

The deposit slip display is now updated to handle ATM deposits in the Account History view

Android-specific Updates

Location Permission Dialog Updated Per Google and Apple Guidelines

Updates have been made for Face biometry

General Maintenance Updates

Don’t have our app? Download the Sun East App from the App Store or Google Play Store. Our mobile app supports the following operating systems: Apple iOS version 13.0 and higher and Google Android version 8.0 (Oreo) and higher.

Learn more about Mobile Banking.

As always, let us know if you have any questions or concerns with our new updates by calling Member Services at 877-5-SUNEAST.

December 9, 2021 | My Rewards Launching December 13, 2021

INTRODUCING MY REWARDS! On December 13, 2021, our new My Rewards program will launch, allowing you to receive cash back on everyday purchases made online and in-store using your Sun East Debit Card. Sign in to online banking or the mobile app on December 13, 2021 to enroll in the new program and start saving!

November 4, 2021 | Protect Yourself and Your Data

Girl in Yellow Sweater on Computer Sun East is committed to protecting our members from fraud and scam events. Follow these tips below to protect your accounts and information, and for more security tips, visit https://www.cisa.gov/stopransomware.

Be Aware of Scams

Don’t Fall for a Fake

Imposters can come in all different shapes and sizes and may appear as your financial institution, phone company, family member, or even a government agency.

Don’t Let Them Pressure You

Fraudsters use pressure tactics to create a false sense of urgency. They may tell you they will disconnect your electricity, that your benefits will be discontinued, or that you have credited money to your phone account.

Don’t Reveal Sensitive Personal Information

Sun East will never call you and then ask you for your one-time verification code, PIN, password, or other personal identification details. If something feels strange, hang up immediately.

Go to the Source

Confirm who you are dealing with by calling the number on the back of your card or use a trusted number on the company website. If it sounds too good to be true, it probably is. Also beware of
anyone promising you high returns, low risk, and “golden” opportunities.

Avoid Grandparent Scams

If someone claims to be a family member, verify with that family member by calling them directly. If you think your grandchild needs help, get in touch with them directly, not by email, social media, or
text. Always call their parents before sending money unintentionally to a potential scammer.

Traditional Passwords Aren’t Secure Enough

Use the strongest authentication options provided everywhere they are offered, especially with banks, phone, and email providers. If you are on a shared or public device, you should not save passwords
or login details.

Never Share Your Passwords or PIN

Keep your passwords and PINs a secret, even from close friends, family, and teammates. It is never a good idea to share your login information.

Be Alert

Never send money to someone you don’t know in real life, especially using gift cards or a third-party payment app like Zelle^®, Cash App, PayPal, Venmo, etc.

Think Twice Before Clicking on a Link

Remember to only click on familiar links to access business sites online, and confirm requests before automatically downloading apps to fix site issues.

Report Suspicious Activity

Sun East emails include a Security Zone box in the footer with a personalized stamp, your name, and the last four digits of your primary phone number. Monitor your accounts regularly, respond to fraud alerts and report unauthorized transactions promptly. Call our contact center at 610-485-2960 to report any suspicious emails, calls, texts, etc.

Don’t forget, if you’d like more information on Cybersecurity, visit https://www.cisa.gov/stopransomware.

November 3, 2021 | Mobile App Update Beginning Friday, November 5

Your Consumer Mobile App for Android will be updated to v2021.11 in the Google Play store beginning on Friday, November 5. This release will update the data usage description on the “Use your location” permission screen. This page enables you, as a user, to grant permission to share your background location which is essential for location-related alerts.

Android App Update Screenshot

Left: Current View | Right: Updated View

Don’t have our app? Download the Sun East App from the App Store or Google Play Store.

Learn more about Mobile Banking.

As always, let us know if you have any questions or concerns with our new updates by calling Member Services at 877-5-SUNEAST.

November 1, 2021 | Check Fraud & Mail Theft Alert

Please Be Aware of Check Fraud and Mail Theft in Your Area

The Aston, PA Police Department recently announced that there is increased fraudulent activity regarding mail theft and check fraud. As a valued part of our Member family, we want to make sure you are aware of this, and here are a few easy steps you can take to protect yourself and your savings:

Consider using Sun East Bill Pay or Loan Pay services available to you within the Mobile App, your online banking portal, or Automated-Bank-by-Phone at (610) 485-6800.
When including physical checks in any mailed pieces, go to the post office and physically mail your envelope INSIDE the post office location, rather than using the blue mailboxes in public areas.
Confirm that any recent checks mailed, and cashed, were received by the intended recipients.

If you suspect your account with Sun East has been breached as a result of the recent mail theft, please contact member services at memberservice@suneast.org or call (610) 485-2960.

Let’s all be vigilant together!

October 14, 2021 | Your Action is Needed: Tell Congress to Oppose New IRS Reporting Provisions

Your action is needed to tell congress to oppose new IRS reporting provisions.

What You Need To Know:

IRS Reporting to be Included in Budget Reconciliation Bill

Recently, Speaker Nancy Pelosi stated IRS reporting requirements for credit union and bank accounts will stay in the reconciliation bill despite public concerns. The proposal will require financial institutions, including credit unions, to report information on any account with $600 of total activity over the course of a year. The proposal will give the IRS the inflows and outflows of basically every credit union and bank account in the United States.

Speaker indicated the dollar amount of reporting requirement may change, however.

What This Means To You:

This proposal would violate consumers’ personal privacy by forcing credit unions and banks to provide the government with information that does not reflect taxable activity.

Time is running out to prevent this action from being adopted. To oppose this reporting provision, and protect your privacy, please go to the Credit Union National Association Grassroots Action Center and select “Tell Congress to Oppose New IRS Reporting Provisions” and follow the prompts.

Be heard

Thank you for being a valued Sun East Member.

October 1, 2021 | Changes to USPS First-Class Mail Delivery

Beginning October 1, 2021, the United States Postal Service (USPS) will be extending its standard delivery time for first-class mail traveling longer distances. First-class mail traveling within a local area will continue to be delivered within 2 days but mail traveling longer distances may take up to 5 days to arrive. Please allow yourself time when making payments.

Take advantage of our online and mobile services:

Register for Online Banking and make one-time or recurring payments electronically with Bill Pay
Access your account online or via our Mobile App
Sign up for eStatements
Deposit checks with our Mobile App using Remote Deposit Capture

For additional information about USPS delivery changes, visit https://about.usps.com/newsroom.

If you have any questions or concerns please contact us by calling Member Services at 877-5-SUNEAST.

September 7, 2021 | Branch Access Schedule as of September 7, 2021

Please be advised of the following Branch Access Schedule beginning September 7, 2021, until further notice.

To schedule an appointment at a branch or with a Financial Advisor, please call.

As always, Sun East’s digital banking services and ATMs are also available for your convenience.

Thank you for being a valued member!

July 21, 2021 | Coming Soon: My Rewards Program!

COMING SOON! The My Rewards program will soon be replacing the Purchase Rewards program. With the new My Rewards program, you can receive cash back when you shop online and in-store. Debit card holders will be able to choose from a variety of merchant offers right from online banking or the mobile app. Check back soon for more information!

July 13, 2021 | Mobile App Update Scheduled for Thursday, July 15

We’ve been working hard on a few updates to make the Sun East App, Mobile, and Online Banking experience better for you. We’re getting ready for our Mobile App Update (version 2021.06.46) to release on Thursday, July 15. There should be no interruptions to your service.

This release adds several enhancements, updates, maintenance, and fixes many of which are for Android devices.

Improved App logout behavior.

The Android biometric authentication flow, which increases account security, is enhanced to support face biometry.

General Maintenance Updates.

Don’t have our app? Download the Sun East App from the App Store or Google Play Store.

Learn more about Mobile Banking.

As always, let us know if you have any questions or concerns with our new updates by calling Member Services at 877-5-SUNEAST.

July 12, 2021 | Advanced Child Tax Credit Payments

The Internal Revenue Service (IRS) will start sending Child Tax Credit Payments to eligible individuals. The IRS will pay half the total credit amount in advance monthly payments beginning July 15. You will claim the other half when you file your 2021 income tax return. These changes apply to tax year 2021 only.

If you are eligible to receive advance Child Tax Credit payments based on your 2020 tax return or 2019 tax return, you generally will receive those payments automatically without needing to take any additional action. You must take action if you have not filed your 2020 tax return or 2019 tax return. Taxpayers can visit IRS.gov/filing for details

Sun East FCU does not have any information regarding missing payments. It is our responsibility to process the payments provided to us by the IRS, which are being sent in batches over the coming weeks. Not all members will receive their funds at the same time. If you are expecting payment and have not received a deposit, we encourage you to visit IRS.gov for more information.

As a reminder, please be aware of scams regarding Economic Impact Payments. If you receive a call, email, or text message saying the IRS needs money or personal information (social security number, account number, debit/credit card number, etc.) before sending your payment, do not respond.

Below are answers to some commonly asked questions:

How can I check the status of my payment?
Visit the Manage Your Child Tax Credit Payments web page provided by the IRS to check/update your payment status.
How do I check to see if I’m eligible to receive the Child Tax Credit payment?
Use the Advanced Child Tax Credit Eligibility Assistant to check your eligibility status.

June 28, 2021 | Pennsylvania Order Requiring Universal Face Coverings Lifted

The Pennsylvania order requiring universal face coverings has been lifted statewide as of 12:01 am on Monday, June 28, 2021. Sun East will not require the use of a mask or face covering inside of their branch locations. Please visit https://www.health.pa.gov for details and further information.

June 28 Hours of Operations

May 24, 2021 | Springfield Branch Now Open

Sorry for any inconvenience this morning’s closure might have caused. The Springfield Branch is now open and we are gladly helping members!

May 21, 2021 | Mask Protocols Based on CDC Guidance

When entering any Sun East facility, please adhere to mask protocols based on recent, updated CDC guidance:

Mask Guidance Graphic

Mask Guidance without copy

¹If not vaccinated and you do not have face protection in the form of a mask, scarf, bandana, cloth, or other sufficient covering, please utilize the drive-thru, ATM, or call the Call Center at 877-5-SUNEAST.

May 5, 2021 | Mobile App Update

The Sun East Mobile App Update has been rescheduled to May 11, 2021. For more information and to download the App, visit our Mobile Banking page.

April 1, 2021 | Virtual Annual Meeting Details

Join us for our Virtual 2021 Annual Meeting reflecting on 2020. Sun East invites members to attend our annual meeting that will be held virtually through a Zoom Webinar live stream on Wednesday, April 21, 2021 at 12:00 pm.

Registration deadline is April 16, 2021.

Need assistance with registration? Please call 610-485-2960 x210.

March 18, 2021 | Branch Access Schedule as of March 18, 2021

Please be advised of the following Branch Access Schedule beginning March 18, 2021 until further notice.

The safety of our members, employees and communities remains our highest priority and we will continue to follow state, local and CDC guidelines.

To minimize the risk of exposure, members are encouraged to use Sun East’s digital banking services, drive-thru lanes, and ATMs.

Thank you for your cooperation!

March 12, 2021 | Economic Impact Payments

The Internal Revenue Service (IRS) has started sending a third round of Economic Impact Payments to eligible individuals.

Below are answers to some commonly asked questions:

Why have I not received my payment?
The IRS is sending payments in batches. If you are eligible, your payment may be part of a later group.
How can I check the status of my payment?
Visit the Economic Impact Payments web page provided by the IRS to check your payment status.
My Economic Impact Payment is showing as “Pending” in my account – can Sun East FCU release the funds sooner?
No, the release date is set by the IRS.

February 18, 2021 | Sun East will be making updates to the Aston drive-thru

On Monday, February 22 through Wednesday, February 24, there will be ONE drive thru lane closed on each day while improvements are made.

The new drive-thru will feature three lane access with enhanced technology. For your convenience during the brief improvement installation period, the following services will remain accessible to members:

ATM
In-Branch Tellers
Online Banking
Mobile Banking
Remote Deposit Capture
24-hour Phone Banking

January 28, 2021 | Income Tax Form Update

All income tax forms will be mailed out by January 31, 2021 to eligible recipients. If you need copies of your forms, we will be able to reproduce your documents after February 15, 2021.

January 14, 2021 | USPS Delays and High Call Volume

We recognize that USPS delivery delays may be causing statements and payments to spend additional time in transit. Please be mindful of USPS delays when mailing payments; and remember, account access is available through Online and Mobile Banking, at any Sun East ATM, and through SUNNY, the 24-hour Bank By Phone System, at 610-485-6800.

Features such as eStatements, Auto Payment Transfer, Loan Pay and Bill Pay can help with timeliness and convenience, while reducing paper and postage expenses.

Our Member Service Representatives are working quickly to assist members in light of USPS delays; we appreciate your cooperation and patience as hold times may vary.

January 7, 2021 | Economic Impact Payments

The Internal Revenue Service (IRS) has started sending a second round of Economic Impact Payments to eligible individuals.

Below are answers to some commonly asked questions:

Why have I not received my payment?
The IRS is sending payments in batches. If you are eligible, your payment may be part of a later group.
How can I check the status of my payment?
Visit the Economic Impact Payments web page provided by the IRS to check your payment status.
My Economic Impact Payment is showing as “Pending” in my account – can Sun East FCU release the funds sooner?
No, the release date is set by the IRS.

December 8, 2020 | Branch Access Schedule as of December 1, 2020

Please be advised of the following Branch Access Schedule beginning December 1, 2020 until further notice.

The safety of our members, employees and communities remains our highest priority and we will continue to follow state, local and CDC guidelines.

To minimize the risk of exposure, members are encouraged to use Sun East’s digital banking services, drive-thru lanes, and ATMs.

Thank you for your cooperation!

August 6, 2020 | Branch Access Schedule as of August 10, 2020

Please be advised of the following Branch Access Schedule beginning August 10, 2020 until further notice.

The safety of our members, employees and communities remains our highest priority and we will continue to follow state, local and CDC guidelines.

To minimize the risk of exposure, members are encouraged to use Sun East’s digital banking services, drive-thru lanes, and ATMs.

Thank you for your cooperation!

June 22, 2020 | Working Hard to Welcome You Back Safely

As an essential business that has remained open during the health crisis, Sun East Federal Credit Union would like to thank you for your cooperation and patience as we worked to continue providing uninterrupted service at our drive-thru locations, through online and mobile banking channels and at the walk-up service window of our Mobile Branch Unit.

As we gradually expand access to our branch lobbies, the safety of our members, employees and communities remains our highest priority and we will continue to follow state, local and CDC guidelines.

To minimize risk of exposure, members are encouraged to continue using Sun East’s digital banking services, drive-thru lanes, and ATMs.

As a reminder, please be vigilant against scams, including fraudulent phone calls, emails and text messages. Sun East will never contact you directly to request account numbers, passwords, PINs, personal information or social security numbers. If you are concerned about potential fraud on your account, please contact us immediately at 877-5-SUNEAST.

Thank you for your cooperation and welcome back!

May 15, 2020 | Reminder: Sun East Temporary Limited Branch Access and Digital Tools

TEMPORARY LIMITED BRANCH ACCESS

We continue to implement drive-thru only access at all Sun East branches. For those branches without drive-thru lanes, our Mobile Branch Unit will continue be available with ATM access and the ability to perform teller transactions at the below listed dates/locations. Loan closings, access to safety deposit boxes, and access to financial advisors will be by appointment only. Direct deposits will continue to post to accounts as normal, regardless of branch access.

The following Branch Access Schedule will continue until further notice.

Shared Branching transactions are not permitted as part of drive-thru services or Mobile Branch Unit services, per CO-OP regulations.

ATMs are available 24/7 (all Sun East branch ATMs take deposits). Sun East members can access ATMs at any Sun East branch or through the Sun East Mobile Branch Unit. As part of the CO-OP Network, Sun East members also have access to over 30,000 surcharge-free ATM locations nationwide.

Loan closings and financial advisor consultations are by appointment only. Please call:

DIGITAL & REMOTE BANKING OPTIONS

Sun East has many digital tools and resources for self-service banking and 24/7 account access to your account wile minimizing contact with others. For your convenience, you can access your accounts:

Online at suneast.org or through the Sun East Mobile app available in the App Store and Google Play.
From there, you can open additional accounts, make loan payments, view transactions and account balances, pay bills using Bill Pay, transfer money, deposit checks with a simple photo, set account alerts, find the nearest ATM and more.
Or utilize SUNNY, our 24/7 telephone banking option, at 610-485-6800.

It’s easier and faster, in most cases, to manage your account remotely given that call and branch drive-thru wait times may be longer than usual. If you haven’t enrolled in online banking access, it only takes a few minutes. Enroll now.

Thank you for being a valued member of Sun East!

April 7, 2020 | A Message from the CEO

To All Sun East Members:

Each morning on my drive to work, I contemplate the effect the COVID-19 crisis has had on our families, businesses and local communities. I see the empty parking lots, darkened store fronts, deserted streets, “take-out only” and social distancing reminder signs, and I’m heart broken. I hurt for all of our friends, neighbors and family members who’ve lost jobs, who are sequestered in their homes and who remain uncertain of what tomorrow will bring.

But then a story on the radio reminds me of how our first responders continue to put themselves in harm’s way to provide aid to those who are sick, how grocery store employees continue to show up day after day to restock the shelves, how pharmacies are delivering prescriptions to our seniors in an effort to minimize their risk of exposure, and how so many people are donating to charitable organizations in their greatest time of need.

It’s at that point I think about how resilient, how dedicated and how committed we are as a nation to helping and supporting each other through good times and difficult times. For me, this has never been more evident than when I see my own Sun East teammates upholding the Credit Union Movement’s founding philosophy of People Helping People, day in and day out.

The Sun East team continues to provide vital financial services to members by phone from remote workspaces; through drive-thru lanes; at our Mobile Branch Unit; through remote banking channels like online and mobile; and through Member Assistance Options like fee waivers, payment deferrals, and low-rate relief loans for those who’ve experienced job interruptions or diminished hours.

We’re also an approved SBA lender. We stand ready to help small business owners overcome the unique challenges created by this health crisis with multiple funding options such as the Paycheck Protection Program, the Economic Injury Disaster Loan Emergency Advance, and SBA Express Bridge Loans. Email Ken Lawrence, Sun East’s Business Relationship Manager, for details.

We’ve been here for you over the last 71 years; we’re here for you now, and we’ll continue to be here for you tomorrow! Regardless of whether we’re working remote, processing transactions at a drive-thru, or helping you on the phone; we will continue to serve while taking the recommended precautions to protect the health of our members, employees, and volunteers.

In an effort to prevent further spread of COVID-19, I encourage you to stay home and stay connected with Sun East’s digital banking tools. You can enroll in online banking; or download our mobile banking app from the App Store or Google Play, and gain access to a variety of services right at your fingertips:

Transfer funds
Pay Bills
Make Loan Payments
View your statements
Skip A Qualified Payment

Review Account History
Submit a Stop Payment Form
Deposit Checks on a web-enabled device, by simply taking a photo; and we’ve increased daily and monthly deposit limits.

For details on drive-thru and Mobile Branch hours and locations, as well as Member Assistance Options, Small Business Relief Options, and digital banking services, please visit www.suneast.org; or follow us on Facebook and Instagram @SunEastFCU; or give us a call at 1-877-5-SUNEAST.

We’ll continue to monitor the ongoing health crisis and bring you updates as necessary. Please take care, be well, and thank you for being a part of the Sun East family!

Sincerely,
Michael J. Kaczenski

April 3, 2020 | Annual Meeting on 4/15 Postponed

In response to the rapidly changing environment regarding the Coronavirus (COVID-19) and government guidance of limiting group gatherings and social distancing; and in accordance with our bylaws, the Sun East Board of Directors adopted a resolution to postpone the Annual Meeting of Members, originally scheduled for April 15, 2020.

We apologize for any inconvenience; however, the health and welfare of Sun East’s members and staff remain a top priority and as the COVID-19 threat diminishes, we will reschedule the annual meeting and provide notice of the rescheduled meeting in the manner required by our bylaws.

As your credit union, we care about your physical and financial health and hope to keep you safe through these comprehensive efforts. We’ve also developed an array of Member Assistance options such as a short-term relief loan, fee waivers, and loan payment deferrals for those experiencing financial hardships as a result of the current health crisis.

For details on these member assistance options and more, visit Member Assistance Options or follow us on Facebook and Instagram @SunEastFCU.

We appreciate your loyalty to Sun East and thank you for placing your trust in us. Take care and be well!

MARCH 17, 2020 | Temporary Limited Branch Access to Prevent Spread of COVID-19

As COVID-19 continues to impact our area, we want to express our heartfelt concern to all who are affected. The health and safety of our members, employees, and communities is our top priority and we continue to enact impactful measures throughout our organization such as social distancing, work from home arrangements, and temporary changes to branch services.

TEMPORARY LIMITED BRANCH ACCESS

As an additional precautionary measure to prevent the spread of COVID-19, beginning on Monday, March 23, 2020, we will implement drive-thru only access at all Sun East branches; and for those branches without drive-thru lanes, our Mobile Branch Unit will be intermittently available with ATM access and the ability to perform teller transactions. Loan closings, access to safety deposit boxes, and access to financial advisors will be by appointment only. Direct deposits will continue to post to accounts as normal, regardless of branch access.

Please be advised of the following Branch Access Schedule beginning March, 23, 2020 until further notice.

Shared Branching transactions are not permitted as part of drive-thru services or Mobile Branch Unit services, per CO-OP regulations.

ATMs are available 24/7 (all Sun East branch ATMs take deposits).

Loan closings and financial advisor consultations are by appointment only.
Please call:

DIGITAL & REMOTE BANKING OPTIONS

We strongly encourage members to use Sun East digital tools and other resources for self-service banking and 24/7 account access to aid in avoiding public interaction and minimizing exposure. For your convenience, you can access your accounts:

Online at www.suneast.org or through the Sun East Mobile app available in the App Store and Google Play.
From there, you can open additional accounts, make loan payments, view transactions and account balances, pay bills using Bill Pay, transfer money, deposit checks with a simple photo, set account alerts, find the nearest ATM and more.
Or utilize SUNNY, our 24/7 telephone banking option, at 610-485-6800.

Sun East members can access ATMs at any Sun East branch or through the Sun East Mobile Branch Unit. As part of the CO-OP Network, Sun East members also have access to over 30,000 surcharge-free ATM locations nationwide. To find the ATM nearest you through the shared-branching network, use one of the following options:

Visit co-opcreditunions.org/locator
Download the Sun East Mobile App and select Locations
Download the CO-OP Mobile App
Text a Zip Code to 91989
Call 888-748-3266

FACING FINANCIAL HARDSHIP

Sun East understands that members may find themselves facing financial hardship as a result of COVID-19’s impact on employment interruptions, medical situations, caring for a loved one or other unique circumstances. If you find yourself in need of aid to get through this temporary disruption, please reach out to Sun East at 610-485-2960 x751 to discuss how we might be of assistance with payment arrangements or special borrowing options.

BEWARE OF CORONAVIRUS SCAMS

Scammers often take advantage of natural disasters, outbreaks and other challenging events, to sell bogus products, and trick you out of your money. They might promote coronavirus awareness and prevention tips, or offer fake information about cases in other states. They might also ask you to donate to victims, give advice on unproven treatments or send malicious email attachments. Sun East will never call or email you and ask for personal information such as credit card numbers, account numbers, or PINs.

Here are some tips from the Federal Trade Commission to help keep you safe from scammers:

Don’t click on links from sources you don’t know.
Watch for emails claiming to be from the Centers for Disease Control and Prevention (CDC) or experts saying that have information about the virus.
Ignore online offers for vaccinations.
Do your homework when it comes to donations, whether through charities or crowdfunding sites. Don’t let anyone rush you.
Be skeptical of “investment opportunities” relating to coronavirus.

Read the full article for more information: https://www.consumer.ftc.gov/blog/2020/02/coronavirus-scammers-follow-headlines.

KEEP APPRISED OF UPDATES

Updates will be posted on this page, or visit us on Facebook and Instagram @SunEastFCU for additional updates as they become available. For additional information on COVID-19, visit the Centers for Disease Control and Prevention at www.cdc.gov.

Thank you for being a valued member of Sun East!

MARCH 13, 2020 | Important Information Regarding COVID-19 and Sun East Digital Banking Services

At Sun East, the health and well-being of our members, employees, and communities is our top priority. We understand the concern and uncertainty you may be experiencing surrounding COVID-19 (coronavirus) and are committed to being responsive to the needs of our members and employees as the situation evolves.

We strongly encourage you to use the Sun East digital tools and other resources for self-service banking and 24/7 account access to aid in avoiding public interaction and minimizing exposure. For your convenience, you can access your accounts:

Online at www.suneast.org or through the Sun East Mobile app available in the App Store and Google Play.
From there, you can open additional accounts, make loan payments, view transactions and account balances, pay bills using Bill Pay, transfer money, deposit checks with a simple photo, set account alerts, find the nearest ATM and more.
Or utilize SUNNY, our 24/7 telephone banking option, at 610-485-6800.

It’s easier and faster, in most cases, to manage your account digitally especially given that call and branch wait times may be longer than usual. If you haven’t enrolled in online access, it only takes a few minutes. Enroll now.

We also understand that there may be instances where members find themselves facing financial difficulties. Sun East is here to help and we encourage members who may be impacted to reach out and discuss how we might be of assistance at 610-485-2960, or review borrowing options online at www.suneast.org/borrow.

As always, the health, safety, and well-being of our members, our employees, and our communities is of the utmost concern. Sun East branches and facilities have been equipped with additional hand sanitizes and commonly used surfaces are being wiped down at an increased frequency. We continue to monitor this quickly evolving situation and are here to assist our members as needed.

For additional information on COVID-19, visit the Centers for Disease Control and Prevention at www.cdc.gov.

Thank you for being a valued member of Sun East!