Member Updates

important updates for members

June 22, 2020 | Working Hard to Welcome You Back Safely

May 15, 2020 | Reminder: Sun East Temporary Limited Branch Access and Digital Tools

April 7, 2020 | A Message from the CEO

April 3, 2020 | Annual Meeting on 4/15 Postponed

MARCH 17, 2020 | Temporary Limited Branch Access to Prevent Spread of COVID-19

MARCH 13, 2020 | Important Information Regarding COVID-19 and Sun East Digital Banking Services


Branch and Financial Advisor Phone Numbers for Appointments

(610) 485-2960 x740 for Aston
(610) 485-2960 x741 for Boothwyn (Chichester)
(610) 485-2960 x528 for Concordville
(610) 485-2960 x743 for Nottingham
(610) 485-2960 x745 for Springfield
(610) 485-2960 x746 for Upper Darby
(610) 485-2960 x274 for Financial Advisor


June 22, 2020 | Working Hard to Welcome You Back Safely

As an essential business that has remained open during the health crisis, Sun East Federal Credit Union would like to thank you for your cooperation and patience as we worked to continue providing uninterrupted service at our drive-thru locations, through online and mobile banking channels and at the walk-up service window of our Mobile Branch Unit.

As we gradually expand access to our branch lobbies, the safety of our members, employees and communities remains our highest priority and we will continue to follow state, local and CDC guidelines.

To minimize risk of exposure, members are encouraged to continue using Sun East’s digital banking services, drive-thru lanes, and ATMs.

As a reminder, please be vigilant against scams, including fraudulent phone calls, emails and text messages. Sun East will never contact you directly to request account numbers, passwords, PINs, personal information or social security numbers. If you are concerned about potential fraud on your account, please contact us immediately at 877-5-SUNEAST.

Thank you for your cooperation and welcome back!


May 15, 2020 | Reminder: Sun East Temporary Limited Branch Access and Digital Tools

TEMPORARY LIMITED BRANCH ACCESS

We continue to implement drive-thru only access at all Sun East branches. For those branches without drive-thru lanes, our Mobile Branch Unit will continue be available with ATM access and the ability to perform teller transactions at the below listed dates/locations. Loan closings, access to safety deposit boxes, and access to financial advisors will be by appointment only. Direct deposits will continue to post to accounts as normal, regardless of branch access.

The following Branch Access Schedule will continue until further notice.

Drive Thru Service Hours for Aston, Concordville and Nottingham.

Drive Thru Service Hours for Aston, Concordville and Nottingham.

Shared Branching transactions are not permitted as part of drive-thru services or Mobile Branch Unit services, per CO-OP regulations.

ATMs are available 24/7 (all Sun East branch ATMs take deposits). Sun East members can access ATMs at any Sun East branch or through the Sun East Mobile Branch Unit. As part of the CO-OP Network, Sun East members also have access to over 30,000 surcharge-free ATM locations nationwide.

Loan closings and financial advisor consultations are by appointment only. Please call:

(610) 485-2960 x740 for Aston
(610) 485-2960 x741 for Boothwyn (Chichester)
(610) 485-2960 x528 for Concordville
(610) 485-2960 x743 for Nottingham
(610) 485-2960 x745 for Springfield
(610) 485-2960 x746 for Upper Darby
(610) 485-2960 x744 for Wilmington (Concord Gallery)
(610) 485-2960 x274 for Financial Advisor

DIGITAL & REMOTE BANKING OPTIONS

Sun East has many digital tools and resources for self-service banking and 24/7 account access to your account wile minimizing contact with others. For your convenience, you can access your accounts:

  • Online at suneast.org or through the Sun East Mobile app available in the App Store and Google Play.
  • From there, you can open additional accounts, make loan payments, view transactions and account balances, pay bills using Bill Pay, transfer money, deposit checks with a simple photo, set account alerts, find the nearest ATM and more.
  • Or utilize SUNNY, our 24/7 telephone banking option, at 610-485-6800.

It’s easier and faster, in most cases, to manage your account remotely given that call and branch drive-thru wait times may be longer than usual. If you haven’t enrolled in online banking access, it only takes a few minutes. Enroll now.

 Suneast enroll link  suneast enroll old link

Thank you for being a valued member of Sun East!


April 7, 2020 | A Message from the CEO

A message from the CEO

To All Sun East Members:

Each morning on my drive to work, I contemplate the effect the COVID-19 crisis has had on our families, businesses and local communities. I see the empty parking lots, darkened store fronts, deserted streets, “take-out only” and social distancing reminder signs, and I’m heart broken. I hurt for all of our friends, neighbors and family members who’ve lost jobs, who are sequestered in their homes and who remain uncertain of what tomorrow will bring.

But then a story on the radio reminds me of how our first responders continue to put themselves in harm’s way to provide aid to those who are sick, how grocery store employees continue to show up day after day to restock the shelves, how pharmacies are delivering prescriptions to our seniors in an effort to minimize their risk of exposure, and how so many people are donating to charitable organizations in their greatest time of need.

It’s at that point I think about how resilient, how dedicated and how committed we are as a nation to helping and supporting each other through good times and difficult times. For me, this has never been more evident than when I see my own Sun East teammates upholding the Credit Union Movement’s founding philosophy of People Helping People, day in and day out.

The Sun East team continues to provide vital financial services to members by phone from remote workspaces; through drive-thru lanes; at our Mobile Branch Unit; through remote banking channels like online and mobile; and through Member Assistance Options like fee waivers, payment deferrals, and low-rate relief loans for those who’ve experienced job interruptions or diminished hours.

We’re also an approved SBA lender. We stand ready to help small business owners overcome the unique challenges created by this health crisis with multiple funding options such as the Paycheck Protection Program, the Economic Injury Disaster Loan Emergency Advance, and SBA Express Bridge Loans. Email Ken Lawrence, Sun East’s Business Relationship Manager, for details.

We’ve been here for you over the last 71 years; we’re here for you now, and we’ll continue to be here for you tomorrow! Regardless of whether we’re working remote, processing transactions at a drive-thru, or helping you on the phone; we will continue to serve while taking the recommended precautions to protect the health of our members, employees, and volunteers.

In an effort to prevent further spread of COVID-19, I encourage you to stay home and stay connected with Sun East’s digital banking tools. You can enroll in online banking; or download our mobile banking app from the App Store or Google Play, and gain access to a variety of services right at your fingertips:

  • Transfer funds
  • Pay Bills
  • Make Loan Payments
  • View your statements
  • Skip A Qualified Payment
  • Review Account History
  • Submit a Stop Payment Form
  • Deposit Checks on a web-enabled device, by simply taking a photo; and we’ve increased daily and monthly deposit limits.

For details on drive-thru and Mobile Branch hours and locations, as well as Member Assistance Options, Small Business Relief Options, and digital banking services, please visit www.suneast.org; or follow us on Facebook and Instagram @SunEastFCU; or give us a call at 1-877-5-SUNEAST.

We’ll continue to monitor the ongoing health crisis and bring you updates as necessary. Please take care, be well, and thank you for being a part of the Sun East family!

Sincerely,
Michael J. Kaczenski

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April 3, 2020 | Annual Meeting on 4/15 Postponed

In response to the rapidly changing environment regarding the Coronavirus (COVID-19) and government guidance of limiting group gatherings and social distancing; and in accordance with our bylaws, the Sun East Board of Directors adopted a resolution to postpone the Annual Meeting of Members, originally scheduled for April 15, 2020.

We apologize for any inconvenience; however, the health and welfare of Sun East’s members and staff remain a top priority and as the COVID-19 threat diminishes, we will reschedule the annual meeting and provide notice of the rescheduled meeting in the manner required by our bylaws.

As your credit union, we care about your physical and financial health and hope to keep you safe through these comprehensive efforts. We’ve also developed an array of Member Assistance options such as a short-term relief loan, fee waivers, and loan payment deferrals for those experiencing financial hardships as a result of the current health crisis.

For details on these member assistance options and more, visit Member Assistance Options or follow us on Facebook and Instagram @SunEastFCU.

We appreciate your loyalty to Sun East and thank you for placing your trust in us. Take care and be well!


MARCH 17, 2020 | Temporary Limited Branch Access to Prevent Spread of COVID-19

As COVID-19 continues to impact our area, we want to express our heartfelt concern to all who are affected. The health and safety of our members, employees, and communities is our top priority and we continue to enact impactful measures throughout our organization such as social distancing, work from home arrangements, and temporary changes to branch services.

TEMPORARY LIMITED BRANCH ACCESS

As an additional precautionary measure to prevent the spread of COVID-19, beginning on Monday, March 23, 2020, we will implement drive-thru only access at all Sun East branches; and for those branches without drive-thru lanes, our Mobile Branch Unit will be intermittently available with ATM access and the ability to perform teller transactions. Loan closings, access to safety deposit boxes, and access to financial advisors will be by appointment only. Direct deposits will continue to post to accounts as normal, regardless of branch access.

Please be advised of the following Branch Access Schedule beginning March, 23, 2020 until further notice.

aston, concordville and nottingham branches

Shared Branching transactions are not permitted as part of drive-thru services or Mobile Branch Unit services, per CO-OP regulations.

ATMs are available 24/7 (all Sun East branch ATMs take deposits).

Loan closings and financial advisor consultations are by appointment only.
Please call:

(610) 485-2960 x740 for Aston
(610) 485-2960 x741 for Boothwyn (Chichester)
(610) 485-2960 x528 for Concordville
(610) 485-2960 x743 for Nottingham
(610) 485-2960 x745 for Springfield
(610) 485-2960 x746 for Upper Darby
(610) 485-2960 x744 for Wilmington (Concord Gallery)
(610) 485-2960 x274 for Financial Advisor

boothwyn, springfield, upper darby branches

DIGITAL & REMOTE BANKING OPTIONS

We strongly encourage members to use Sun East digital tools and other resources for self-service banking and 24/7 account access to aid in avoiding public interaction and minimizing exposure. For your convenience, you can access your accounts:

  • Online at www.suneast.org or through the Sun East Mobile app available in the App Store and Google Play.
  • From there, you can open additional accounts, make loan payments, view transactions and account balances, pay bills using Bill Pay, transfer money, deposit checks with a simple photo, set account alerts, find the nearest ATM and more.
  • Or utilize SUNNY, our 24/7 telephone banking option, at 610-485-6800.

It’s easier and faster, in most cases, to manage your account remotely given that call and branch drive-thru wait times may be longer than usual. If you haven’t enrolled in online banking access, it only takes a few minutes. Enroll now.

 Screenshot Enroll  Screenshot First Time Users

Sun East members can access ATMs at any Sun East branch or through the Sun East Mobile Branch Unit. As part of the CO-OP Network, Sun East members also have access to over 30,000 surcharge-free ATM locations nationwide. To find the ATM nearest you through the shared-branching network, use one of the following options:

  • Visit co-opcreditunions.org/locator
  • Download the Sun East Mobile App and select Locations
  • Download the CO-OP Mobile App
  • Text a Zip Code to 91989
  • Call 888-748-3266

FACING FINANCIAL HARDSHIP

Sun East understands that members may find themselves facing financial hardship as a result of COVID-19’s impact on employment interruptions, medical situations, caring for a loved one or other unique circumstances. If you find yourself in need of aid to get through this temporary disruption, please reach out to Sun East at 610-485-2960 x751 to discuss how we might be of assistance with payment arrangements or special borrowing options.

BEWARE OF CORONAVIRUS SCAMS

Scammers often take advantage of natural disasters, outbreaks and other challenging events, to sell bogus products, and trick you out of your money. They might promote coronavirus awareness and prevention tips, or offer fake information about cases in other states. They might also ask you to donate to victims, give advice on unproven treatments or send malicious email attachments. Sun East will never call or email you and ask for personal information such as credit card numbers, account numbers, or PINs.

Here are some tips from the Federal Trade Commission to help keep you safe from scammers:

  • Don’t click on links from sources you don’t know.
  • Watch for emails claiming to be from the Centers for Disease Control and Prevention (CDC) or experts saying that have information about the virus.
  • Ignore online offers for vaccinations.
  • Do your homework when it comes to donations, whether through charities or crowdfunding sites. Don’t let anyone rush you.
  • Be skeptical of “investment opportunities” relating to coronavirus.

Read the full article for more information: https://www.consumer.ftc.gov/blog/2020/02/coronavirus-scammers-follow-headlines.

KEEP APPRISED OF UPDATES

Updates will be posted on this page, or visit us on Facebook and Instagram @SunEastFCU for additional updates as they become available. For additional information on COVID-19, visit the Centers for Disease Control and Prevention at www.cdc.gov.

Thank you for being a valued member of Sun East!


MARCH 13, 2020 | Important Information Regarding COVID-19 and Sun East Digital Banking Services

At Sun East, the health and well-being of our members, employees, and communities is our top priority. We understand the concern and uncertainty you may be experiencing surrounding COVID-19 (coronavirus) and are committed to being responsive to the needs of our members and employees as the situation evolves.

We strongly encourage you to use the Sun East digital tools and other resources for self-service banking and 24/7 account access to aid in avoiding public interaction and minimizing exposure. For your convenience, you can access your accounts:

  • Online at www.suneast.org or through the Sun East Mobile app available in the App Store and Google Play.
  • From there, you can open additional accounts, make loan payments, view transactions and account balances, pay bills using Bill Pay, transfer money, deposit checks with a simple photo, set account alerts, find the nearest ATM and more.
  • Or utilize SUNNY, our 24/7 telephone banking option, at 610-485-6800.

It’s easier and faster, in most cases, to manage your account digitally especially given that call and branch wait times may be longer than usual. If you haven’t enrolled in online access, it only takes a few minutes. Enroll now.

 Screenshot Enroll  Screenshot First Time Users

 

We also understand that there may be instances where members find themselves facing financial difficulties. Sun East is here to help and we encourage members who may be impacted to reach out and discuss how we might be of assistance at 610-485-2960, or review borrowing options online at www.suneast.org/borrow.

As always, the health, safety, and well-being of our members, our employees, and our communities is of the utmost concern. Sun East branches and facilities have been equipped with additional hand sanitizes and commonly used surfaces are being wiped down at an increased frequency. We continue to monitor this quickly evolving situation and are here to assist our members as needed.

For additional information on COVID-19, visit the Centers for Disease Control and Prevention at www.cdc.gov.

Thank you for being a valued member of Sun East!