Member Updates
May 04, 2023 | System Maintenance Starting Friday, May 12, 2023
April 13, 2023 | Mobile App Update Scheduled for April 25, 2023
March 20, 2023 | Annual All Employee Training Event on Wednesday, March 22, 2023
March 16, 2023 | Important Member Updates for Sun East Members
March 14, 2023 | Upcoming 2023 Annual Meeting on Wednesday, April 19, 2023 at 10:00 am
March 13, 2023 | Important Member Updates for Sun East Members
January 04, 2023 | Introducing “My Offers” an Enhancement to your Membership
December 08, 2022 | Mobile App Update Scheduled for Tuesday, December 13, 2022
October 12, 2022 | Mobile App Update Scheduled for Tuesday, October 18, 2022
August 19, 2022 | Mobile App Update Scheduled for Tuesday, August 23, 2022
August 17, 2022 | Midwest Loan Services NEW Website beginning Tuesday, August 23, 2022
Branch and Financial Advisor Phone Numbers for Appointments
(610) 485-2960 x740 for Aston
(610) 485-2960 x741 for Boothwyn (Chichester)
(610) 485-2960 x528 for Concordville
(610) 485-2960 x743 for Nottingham
(610) 485-2960 x745 for Springfield
(610) 485-2960 x746 for Upper Darby
(610) 485-2960 x744 for Wilmington (Concord Gallery)
(610) 485-2960 x274 for Financial Advisor
May 04, 2023 | System Maintenance Starting Friday, May 12, 2023
On MAY 12, 13, 14, SUNNY, Sun East’s Bank-By-Phone system, will be unavailable due to system maintenance. Account access options during this time include reaching out to our Call Center at 877-5-SUNEAST during normal business hours, or, by visiting a Sun East or shared branching ATM, enrolling in Online Banking, or downloading the Sun East mobile banking app via the App Store or Google Play Store. On MAY 15 from 12:30 am – 9:00 am, SUNNY, our Bank-By-Phone system, Online Banking, and Mobile Banking will be unavailable due to system maintenance.
April 13, 2023 | Mobile App Update Scheduled for April 25, 2023
We are excited to announce an upcoming Sun East Mobile App update (v2023.03) to be released on April 25. There should be no interruptions to your service.
This release adds several enhancements, updates, maintenance, and fixes, many of which are for Apple and Android devices.
Enhancements to global maintenance messages
Removal of support for third party keyboards
iOS-specific Updates
Fix for iOS 16 Accessibility issue impacting members accessing their account details and transaction information using voiceover commands
Member data removal upon app deletion
Android-specific Updates
Updates for push notification issues on OS 13 including the receipt of push notification and actions behaving properly when initiated by push notifications
App latency improvements
Fix for issue with promotional images on some devices
Fix for issue with large branding image files
Fix for swipe issue when canceling a Scheduled Recurring Transfer
General Maintenance and Bug Updates
Don’t have our app? Download the Sun East App from the App Store or Google Play Store. Our mobile app supports the following operating systems: Apple iOS version 14.X and higher and Google Android version 8.0 (Oreo) and higher (optimized for Android 13).
Learn more about Mobile Banking.
As always, let us know if you have any questions or concerns with our new updates by calling Member Services at 877-5-SUNEAST.
March 20, 2023 | Annual All Employee Training Event on Wednesday, March 22, 2023
MARCH 22 HOURS OF OPERATION | Due to our Annual All Employee Training event on Wednesday, March 22, all branches will be closing early at 3:30 pm and the Call Center will be unavailable after 4:00 pm. Normal Call Center hours will resume on Thursday, March 23, at 8:00 am and normal Branch hours will resume on Thursday, March 23, at 9:00 am. Account access is available through Online and Mobile Banking, at any Sun East ATM, and through SUNNY, the 24-hour Bank-By-Phone System, at 610-485-6800.
March 16, 2023 | Important Member Updates for Sun East Members
Sun East would like to thank our member-owners for your trust and ongoing support, as well as your feedback on our previous communications regarding the safety and soundness of your credit union in the wake of this week’s banking crisis.
Through your feedback, we learned many of you were unaware that deposits at Sun East are insured for up to $500,000 versus the standard $250,000 at many other institutions; and, that you’d like more frequent reminders of benefits like that. We also heard that many of you were surprised, but very pleased to hear that credit union members have never lost a penny of insured savings at a federally insured credit union, like Sun East.
We appreciate your honest insights and your genuine desire to understand more about your member benefits; especially the security tools that come with your Sun East membership.
Many fraudsters will be looking to gain access to non-public, personal information as they exploit the recent banking crisis for their own monetary benefit, so here are some tools and tips you can use right away to help protect your accounts and personal information:
- Account Alerts – you can customize the type of alerts you get when there’s activity on your Sun East share savings or share draft checking account and alerts can be sent directly to your cell phone or email.
https://apps.suneast.org/onlinebanking/ - SecurLOCK Equip – our mobile app solution gives you a simple and secure way to manage and monitor your debit and credit card activity, customized by you and easily downloaded via the App Store or Google Play.
- eStatements – anyone can grab paper statements out of your mailbox; enroll in eStatements directly in online or mobile banking. You’ll get your monthly statements up to 3 days earlier and you’ll be able to access them at your fingertips.
https://apps.suneast.org/onlinebanking/ - Authentic emails from Sun East will include a Security Zone box in the footer.
- Sun East will never call you and then ask you for your one-time verification code, PIN, password, or other personal identification details; if something feels strange, hang up immediately and contact us directly at 610-485-2960.
- Sun East will never use pressure tactics to create a false sense of urgency; don’t let anyone pressure you into anything, especially giving out account information, unless you go directly to the source to verify the request is legitimate.
- Beware of scammers who will likely attempt to contact those affected by the recent bank collapses, under the guise of offering support, legal services, loans, or reimbursements.
- Beware of cryptocurrency scams falsely claiming that SVB is reimbursing its customers with USDC pay-outs.
- If you receive an email requesting a wire transfer (involving SVB or any other financial institution), always verify the party requesting it by using a phone number obtained from a reliable source, such as the company’s official website or previously authenticated correspondence.
During this heightened period of potential fraud from external sources, we encourage you to be vigilant, ask questions, and deploy all the account protection tools at your disposal. If you should need assistance downloading an app or enrolling in a service, we’re here for you; you can live chat us online during normal business hours, stop by a branch in DE or PA, give us a call at 610-485-2960, follow us on social @SunEastFCU, or even set up a no-obligation consultation with one of our Sun East Retirement and Investment financial professionals.
We know you have many choices in financial institutions, so we’re honored that you continue to choose Sun East, now, and over the last 74 years; and, we’ll keep doing what it takes to ensure you have a stable, well-managed, fiscally responsible partner for the years to come!
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For additional information on NCUA’s Share Insurance, please visit https://mycreditunion.gov/share-insurance.
March 14, 2023 | Upcoming 2023 Annual Meeting on Wednesday, April 19, 2023 at 10:00 am
On Wednesday, April 19, 2023 at 10:00 am, Sun East will host its annual meeting at the Operations Building located at 4500 Pennell Road, Aston, PA 19014. The presenters will include Thomas Crawford, Chairman of the Board of Directors, and Michael J. Kaczenski, President & Chief Executive Officer of Sun East Federal Credit Union. All members are welcome to join us.
March 13, 2023 | Important Member Updates for Sun East Members
In the wake of last week’s collapse of Silicon Valley Bank (SVB), fueled by a capital crisis, and the voluntary liquidation of Silvergate Bank, due to the erosion of trust in the crypto-currency market; Sun East would like to remind our member-owners how your funds are protected.
Sun East’s Supervisory Committee, Board of Directors, management team, and federal regulators, are diligent in providing the protection and oversight needed to ensure a well-managed, well-capitalized credit union for our member-owners through these major initiatives:
- Insuring deposits for up to $500,000 through the combination of a government-backed insurance fund, as well as insurance from a private carrier for added protection.
- Participating in regular financial audits conducted by NCUA (National Credit Union Administration), a government agency charged with regulating all federal credit unions.
- Engaging independent audit and accounting firms to ensure the Board of Directors and management team meet the required reporting objectives and have sufficient procedures to safeguard members’ assets.
To elaborate on how your funds are insured at Sun East: deposits (like savings, checking, money markets, IRAs, and certificates) are insured for a total of up to $500,000; with up to $250,000 insured by NCUA (National Credit Union Administration), a government agency, through the National Credit Union Share Insurance Fund. And, as a member-owner benefit, Sun East also provides up to an additional $250,000 in coverage through ESI (Excess Share Insurance), which is not a government agency, but a licensed property and casualty insurer.
Per the NCUA, the agency that regulates federal credit unions like Sun East:
“Credit union members have never lost a penny of insured savings at a federally insured credit union. Additional information on NCUA share insurance coverage for consumers is available at https://mycreditunion.gov/share-insurance.”
NCUA not only performs ongoing audits of the credit union to ensure its safety and soundness, but they also mandate that each year, Sun East’s Supervisory Committee engages an independent public accounting firm to audit and report on its annual financial statements and condition. In addition, Sun East enlists the services of Accume Partners as an independent auditor to further assure that Sun East follows and meets all the Credit Union’s policies and procedures. The result of these audits continues to prove that Sun East is well managed, financially strong, and operating under the highest of standards.
Sun East employees and board/committee volunteers also engage in annual, required training to ensure they understand the regulatory and compliance requirements mandated by NCUA. The credit union’s senior management team, Supervisory Committee and the Board of Directors meet regularly to review the financial condition of the credit union, and make any necessary adjustments based on fluctuating economic factors such as inflation and federal rate changes.
In April each year, the credit union holds an Annual Meeting where member-owners can address any concerns or ask questions related to credit-union performance, directly with the President and CEO, and the Board of Directors.
This combination of protection through federal and private deposit insurance coverage, ongoing internal and external audits, ongoing communications with member-owners, and operations oversight by the Board of Directors; has assured Sun East’s safety and soundness for the past 74 years and will continue to provide financial stability for our member-owners in the coming years.
Rest assured, we will remain vigilant in honoring the trust our member-owners, like you, have placed in us by continuing to operate in a safe, sound, and secure manner; thank you for your continued support!
For additional information on NCUA’s Share Insurance, please visit https://mycreditunion.gov/share-insurance.
January 04, 2023 | Introducing “My Offers” an Enhancement to your Membership
Sun East is now offering you an easy way to get access to the money you need with just a few clicks. We’ve added a new feature in online and mobile banking called “My Offers”. This area will display any pre-approved offers* extended to you, or offer you the option to apply.
If you see a list of pre-approved offers, simply select the offer you’d like to take advantage of and follow the prompts to accept the offer. It’s really as easy as that!
This feature is available through both the online banking portal of the Sun East website and the Sun East mobile app. You can also receive more details about your offers by visiting a Sun East branch or calling 877-5-SUNEAST and speaking with a Member Service Representative.
The new “pre-approved offers” feature from Sun East is another enhancement we’ve made to make your membership even more powerful! Check out your offers today!
Look for even more enhancements we’re making in the near future, and thank you for being a valued member!
* Pre-approved offers not guaranteed. Limited time offers; rates/yields subject to change without notice; other conditions/restrictions may apply. Call 1-877-5-SUNEAST for details.
December 8, 2022 | Mobile App Update Scheduled for Tuesday, December 13, 2022
We are excited to announce an upcoming Sun East Mobile App update (v2022.09) to be released on Tuesday, December 13. There should be no interruptions to your service.
This release adds several enhancements, updates, maintenance, and fixes, many of which are for Apple and Android devices.
Updates to displayed account balance for certain account types on wearables
iOS-specific Updates
Fix for iOS 16 issue impacting Remote Deposit Capture (RDC)
Fix for duplicate country code showing when international phone numbers are used for multi-factor authentication
Fix for expand/collapse on MORE page not saving between logins
Fix for intermittent app crash on push notification page
Android-specific Updates
Fix for behavior when returning to MORE page after navigating away
General Maintenance and Bug Updates
Don’t have our app? Download the Sun East App from the App Store or Google Play Store. Our mobile app supports the following operating systems: Apple iOS version 14.X and higher and Google Android version 8.0 (Oreo) and higher.
Learn more about Mobile Banking.
As always, let us know if you have any questions or concerns with our new updates by calling Member Services at 877-5-SUNEAST.
October 12, 2022 | Mobile App Update Scheduled for Tuesday, October 18, 2022
We’ve been working hard on a few updates to make the Sun East App, Mobile, and Online Banking experience better for you. We’re getting ready for our Mobile App Update (v2022.06) to release on Tuesday, October 18. There should be no interruptions to your service.
This release adds several enhancements, updates, maintenance, and fixes, many of which are for Apple and Android devices.
Accurate targeting of deeplinks to first found location within the app reducing the chance of crashes
Loans will now display the available balance consistently on the Transfer page on both mobile apps and online banking
Updates to the Remote Deposit Capture feature
iOS-specific Updates
Updated error message when device is not connected to the internet
Android-specific Updates
Android app has been updated to target the most recent version of support in Android OS, Android 12
A configuration has been launched to ignore non-fatal errors in the app rather than send out an error message
General Maintenance Updates
Don’t have our app? Download the Sun East App from the App Store or Google Play Store. Our mobile app supports the following operating systems: Apple iOS version 14.X and higher and Google Android version 8.0 (Oreo) and higher.
Learn more about Mobile Banking.
As always, let us know if you have any questions or concerns with our new updates by calling Member Services at 877-5-SUNEAST.
August 19, 2022 | Mobile App Update Scheduled for Tuesday, August 23, 2022
We’ve been working hard on a few updates to make the Sun East App, Mobile, and Online Banking experience better for you. We’re getting ready for our Mobile App Update (v2022.04) to release on Tuesday, August 23. There should be no interruptions to your service.
This release adds several enhancements, updates, maintenance, and fixes, many of which are for Apple and Android devices.
Settings Page has been updated to include Account Preferences
Apple Watch and Android Watch current balance will display instead of available balance for most credit card, line of credit, and certificate accounts
Webview fully supports deeplinks to native features in the application
iOS-specific Updates
Accessibility is enabled for custom landing pages and updates made to voiceover and screen reader capability for items on “More” page
Check Capture updates to address intermittent cropping issues
Account Display updates
Android-specific Updates
Updates have been made to address improper redirection of user to “Pay” tab following a scheduled bill payment
General Maintenance Updates
Don’t have our app? Download the Sun East App from the App Store or Google Play Store. Our mobile app supports the following operating systems: Apple iOS version 13.0 and higher and Google Android version 8.0 (Oreo) and higher.
Learn more about Mobile Banking.
As always, let us know if you have any questions or concerns with our new updates by calling Member Services at 877-5-SUNEAST.
August 17, 2022 | Midwest Loan Services NEW Website beginning August 23, 2022
Midwest Loan Services is launching a new website for our borrowers, and it is called Servicing Digital. Due to the number of questions and concerns Sun East has been getting, Midwest Loan Services put together this Questions and Answers document to explain the basics of this transition.
Will this be replacing our old website?
Yes, this will be replacing the old website, other than a select few clients who have set up SSOs with Midwest, and those will be transferred on a per-client basis.
Do I have to re-register?
Yes, you will have to register on the new website. Since it is new, we will be rebuilding the user database.
Will my old password work?
Password requirements on the new website are more complex than that of the old one. Security standards have increased, and we must increase our requirements to meet those standards. If the password from the old website meets these requirements, then that one will work.
Please follow the below steps to register your account:
Will I have to reset up my automatic payments?
If you currently have automatic payments set up for your loan through Midwest, the website will have this loaded onto your website account. Once you have logged in, you will be able to see the autopayment, edit or add new payment methods.
If I am already registered for E-Statements do I need to re-register?
No, the paperless notifications for the monthly statements have been converted to the new website.
How to Make a Payment
How to Change Alert Options
Can I switch to paperless statements from the new website?
Yes, we have options to switch between mailed and paperless statements. This can be found under the Account Management tab, then select Document Center.
Go paperless with these simple steps:
When will payments show on the website?
When a payment is processed it will show up on our website immediately. The drafting of the payment will not incur until our end day process engages, typically a the end of every business day. Please note, you may not see this draft from your banking account for 2-3 days.
Will I be notified when settings are changed?
You have the option to get a notification for every setting that is changed on your account. These notifications are all turned on by default but can be adjusted based on your preferences.
How to Request a Payoff
To help you navigate to Midwest Loan Services to pay your mortgage easier, new buttons have been added to the Mortgages page of our Sun East website along with the toolbar in Sun East Online Banking.
If you have any questions or concerns with Midwest Loan Service’s new updates, please call their customer service department at 800-262-6574.