Member Updates

important updates for members

October 12, 2022 | Mobile App Update Scheduled for Tuesday, October 18, 2022

August 19, 2022 | Mobile App Update Scheduled for Tuesday, August 23, 2022

August 17, 2022 | Midwest Loan Services NEW Website beginning Tuesday, August 23, 2022

April 27, 2022 | Branch Access Changes Beginning May 2, 2022

April 18, 2022 | Annual All Employee Training on Tuesday, April 26, 2022

January 31, 2022 | All Branches Operating with Normal Business Hours

January 24, 2022 | Branch Access Changes Beginning January 24, 2022

January 18, 2022 | Branch Access Changes Beginning January 18, 2022

January 10, 2022 | Branch Access Changes Beginning January 10, 2022

January 4, 2022 | Branch Access Changes Beginning January 5, 2022

January 3, 2022 | Branch Access Changes Beginning January 4, 2022

December 14, 2021 | Mobile App Update Scheduled for Wednesday, December 15, 2021

December 9, 2021 | My Rewards Launching December 13, 2021

November 4, 2021 | Protect Yourself and Your Data

November 3, 2021 | Mobile App Update Beginning Friday, November 5

November 1, 2021 | Check Fraud & Mail Theft Alert

Archived Posts


Branch and Financial Advisor Phone Numbers for Appointments

(610) 485-2960 x740 for Aston
(610) 485-2960 x741 for Boothwyn (Chichester)
(610) 485-2960 x528 for Concordville
(610) 485-2960 x743 for Nottingham
(610) 485-2960 x745 for Springfield
(610) 485-2960 x746 for Upper Darby
(610) 485-2960 x744 for Wilmington (Concord Gallery)
(610) 485-2960 x274 for Financial Advisor

 


October 12, 2022 | Mobile App Update Scheduled for Tuesday, October 18, 2022

We’ve been working hard on a few updates to make the Sun East App, Mobile, and Online Banking experience better for you. We’re getting ready for our Mobile App Update (v2022.06) to release on Tuesday, October 18. There should be no interruptions to your service.

This release adds several enhancements, updates, maintenance, and fixes, many of which are for Apple and Android devices.

Accurate targeting of deeplinks to first found location within the app reducing the chance of crashes

Loans will now display the available balance consistently on the Transfer page on both mobile apps and online banking

Updates to the Remote Deposit Capture feature

iOS-specific Updates

Updated error message when device is not connected to the internet

Error Message Screen Shot - Sorry, It appears that your device is not connected to the internet. Please connect and try again. Ok.

Android-specific Updates

Android app has been updated to target the most recent version of support in Android OS, Android 12

A configuration has been launched to ignore non-fatal errors in the app rather than send out an error message

General Maintenance Updates

 

Don’t have our app? Download the Sun East App from the App Store or Google Play Store. Our mobile app supports the following operating systems: Apple iOS version 15.0  and higher and Google Android version 12.0 (Snow Cone) and higher.

Learn more about Mobile Banking.

As always, let us know if you have any questions or concerns with our new updates by calling Member Services at 877-5-SUNEAST.

 


August 19, 2022 | Mobile App Update Scheduled for Tuesday, August 23, 2022

We’ve been working hard on a few updates to make the Sun East App, Mobile, and Online Banking experience better for you. We’re getting ready for our Mobile App Update (v2022.04) to release on Tuesday, August 23. There should be no interruptions to your service.

This release adds several enhancements, updates, maintenance, and fixes, many of which are for Apple and Android devices.

Settings Page has been updated to include Account Preferences
App Updates steps to follow

Apple Watch and Android Watch current balance will display instead of available balance for most credit card, line of credit, and certificate accounts

Webview fully supports deeplinks to native features in the application

iOS-specific Updates

Accessibility is enabled for custom landing pages and updates made to voiceover and screen reader capability for items on “More” page

Check Capture updates to address intermittent cropping issues

Account Display
updates

Android-specific Updates

Updates have been made to address improper redirection of user to “Pay” tab following a scheduled bill payment

General Maintenance Updates

Don’t have our app? Download the Sun East App from the App Store or Google Play Store. Our mobile app supports the following operating systems: Apple iOS version 13.0 and higher and Google Android version 8.0 (Oreo) and higher.

Learn more about Mobile Banking.

As always, let us know if you have any questions or concerns with our new updates by calling Member Services at 877-5-SUNEAST.

 


August 17, 2022 | Midwest Loan Services NEW Website beginning August 23, 2022

Midwest Loan Services is launching a new website for our borrowers, and it is called Servicing Digital. Due to the number of questions and concerns Sun East has been getting, Midwest Loan Services put together this Questions and Answers document to explain the basics of this transition.

Will this be replacing our old website?

Yes, this will be replacing the old website, other than a select few clients who have set up SSOs with Midwest, and those will be transferred on a per-client basis.

Do I have to re-register?

Yes, you will have to register on the new website. Since it is new, we will be rebuilding the user database.

Will my old password work?

Password requirements on the new website are more complex than that of the old one. Security standards have increased, and we must increase our requirements to meet those standards. If the password from the old website meets these requirements, then that one will work.

Please follow the below steps to register your account:

How to Register for Midwest Loans - Step 1

How to Register for Midwest Loans - Step 2How to Register for Midwest Loans - Step 3

How to Register for Midwest Loans - Step 4

Will I have to reset up my automatic payments?

If you currently have automatic payments set up for your loan through Midwest, the website will have this loaded onto your website account. Once you have logged in, you will be able to see the autopayment, edit or add new payment methods.

If I am already registered for E-Statements do I need to re-register?

No, the paperless notifications for the monthly statements have been converted to the new website.

How to Make a Payment

How to Make a Payment with Midwest Loan Services - Step 1

How to Make a Payment with Midwest Loan Services - Step 2

How to Make a Payment with Midwest Loan Services - Step 3

How to Make a Payment with Midwest Loan Services - Step 4

How to Make a Payment with Midwest Loan Services - Step 5

How to Make a Payment with Midwest Loan Services - Step 6

How to Change Alert Options

How to Change Alert Options with Midwest Loan Services - Step 1

How to Change Alert Options with Midwest Loan Services - Step 2

How to Change Alert Options with Midwest Loan Services - Step 3

How to Change Alert Options with Midwest Loan Services - Step 4

Can I switch to paperless statements from the new website?

Yes, we have options to switch between mailed and paperless statements. This can be found under the Account Management tab, then select Document Center.

Go paperless with these simple steps:

Go Paperless with Midwest Loan Services - Step 1

Go Paperless with Midwest Loan Services - Step 2

Go Paperless with Midwest Loan Services - Step 3

When will payments show on the website?

When a payment is processed it will show up on our website immediately. The drafting of the payment will not incur until our end day process engages, typically a the end of every business day. Please note, you may not see this draft from your banking account for 2-3 days.

Will I be notified when settings are changed?

You have the option to get a notification for every setting that is changed on your account. These notifications are all turned on by default but can be adjusted based on your preferences.

How to Request a Payoff

How to Request a Loan Payoff with Midwest Loan Services - Step 1

How to Request a Loan Payoff with Midwest Loan Services - Step 2

How to Request a Loan Payoff with Midwest Loan Services - Step 3

How to Request a Loan Payoff with Midwest Loan Services - Step 4

 

To help you navigate to Midwest Loan Services to pay your mortgage easier, new buttons have been added to the Mortgages page of our Sun East website along with the toolbar in Sun East Online Banking.

If you have any questions or concerns with Midwest Loan Service’s new updates, please call their customer service department at 800-262-6574.


April 27, 2022 | Branch Access Changes Beginning May 2, 2022

Please be advised of the following Branch Access Schedule beginning May 2, 2022, until further notice.

Hours Chart

To schedule an appointment at a branch or with a Financial Advisor, please call.

(610) 485-2960 x740 for Aston
(610) 485-2960 x741 for Boothwyn (Chichester)
(610) 485-2960 x528 for Concordville
(610) 485-2960 x743 for Nottingham
(610) 485-2960 x745 for Springfield
(610) 485-2960 x746 for Upper Darby
(610) 485-2960 x744 for Wilmington (Concord Gallery)
(610) 485-2960 x274 for Financial Advisor

As always, Sun East’s digital banking services and ATMs are also available for your convenience.

Thank you for being a valued member!


April 18, 2022 | Annual All Employee Training on Tuesday, April 26, 2022

SUN EAST ANNOUNCEMENT | Due to our Annual All Employee Training event, all branches will be closing early at 3:30 pm and the Call Center will be unavailable after 4:00 pm on Tuesday, April 26. Normal Call Center hours will resume on Wednesday, April 27, at 8:00 am and normal Branch hours will resume on Wednesday, April 27, at 9:00 am. Account access is available through Online and Mobile Banking, at any Sun East ATM, and through SUNNY, the 24-hour Bank-By-Phone System, at 610-485-6800.

 


January 31, 2022 | All Branches Operating with Normal Business Hours

All branches are open and operating with normal business hours. Alternate account access options are available through online banking, on the mobile banking app available in the App Store and Google Play, via SUNNY our 24/7 bank-by-phone system at 610-485-6800, and at any Sun East ATM.

Standard Business Hours


January 24, 2022 | Branch Access Changes Beginning January 24, 2022

Due to the impact of COVID, we have temporarily adjusted branch access as of January 24, 2022. The adjusted service hours at the Nottingham branch are as follows: Lobby Hours are 10:00 am – 3:00 pm Monday through Friday; Drive-Through Hours are 8:00 am through 4:30 pm Monday, Tuesday, and Wednesday, 8:00 am through 7:00 pm on Thursday, 8:00 am through 5:30 pm on Friday, and 9:00 am through 12:00 noon on Saturday. Alternate account access options are available through online banking, on the mobile banking app available in the App Store and Google Play, via SUNNY our 24/7 bank-by-phone system at 610-485-6800, and at any Sun East ATM.


January 18, 2022 | Branch Access Changes Beginning January 18, 2022

Due to the impact of COVID, we have temporarily adjusted branch access as of January 18, 2022. The Wilmington branch will be temporarily closed beginning Wednesday, January 19, 2022. The adjusted service hours at the Nottingham branch are as follows: Lobby Hours are 10:00 am – 3:00 pm Monday through Friday; Drive-Through Hours are 8:00 am through 4:30 pm Monday, Tuesday, and Wednesday, 8:00 am through 7:00 pm on Thursday, 8:00 am through 5:30 pm on Friday, and 9:00 am through 12:00 noon on Saturday. Alternate account access options are available through online banking, on the mobile banking app available in the App Store and Google Play, via SUNNY our 24/7 bank-by-phone system at 610-485-6800, and at any Sun East ATM.

Hours of Operations Chart


January 10, 2022 | Branch Access Changes Beginning January 10, 2022

Due to the impact of COVID, we have temporarily adjusted access at certain branches as of January 10, 2022, until further notice. The Concordville and Nottingham branches will be limited to Drive-Through service. Alternate account access options are available through online banking, on the mobile banking app available in the App Store and Google Play, via SUNNY our 24/7 bank-by-phone system at 610-485-6800, and at any Sun East ATM.

Hours of Operations Chart


January 4, 2022 | Branch Access Changes Beginning January 5, 2022

Due to the impact of COVID, we have temporarily adjusted access at certain branches as of January 5, 2022, until further notice. The Concordville and Nottingham branches will be limited to Drive-Through service, and the Springfield branch will be closed temporarily. Alternate account access options are available through online banking, on the mobile banking app available in the App Store and Google Play, via SUNNY our 24/7 bank-by-phone system at 610-485-6800, and at any Sun East ATM.

Hours of Operation Chart


January 3, 2022 | Branch Access Changes Beginning January 4, 2022

The Nottingham branch will provide drive-through only service and the Springfield branch will be temporarily CLOSED effective 1/4/22 until further notice. You may visit an alternate branch or access your account(s) through online banking, on the mobile banking app available in the App Store and Google Play, via SUNNY our 24/7 bank-by-phone system at 610-485-6800, and at any Sun East ATM.

Branch Hours Chart


December 14, 2021 | Mobile App Update Scheduled for Wednesday, December 15, 2021

We’ve been working hard on a few updates to make the Sun East App, Mobile, and Online Banking experience better for you. We’re getting ready for our Mobile App Update (v2021.11) to release on Wednesday, December 15. There should be no interruptions to your service.

This release adds several enhancements, updates, maintenance, and fixes.

Redesigned Settings Page

Digital Receipts have been updated

Terms & Conditions view for Stop Payment is now translated into Spanish

Imagery Update for show/hide password function is updated to be consistent in iOS and Android app by using the same icon for both

iOS-specific Updates

The deposit slip display is now updated to handle ATM deposits in the Account History view

Android-specific Updates

Location Permission Dialog Updated Per Google and Apple Guidelines

Updates have been made for Face biometry

General Maintenance Updates

Don’t have our app? Download the Sun East App from the App Store or Google Play Store. Our mobile app supports the following operating systems: Apple iOS version 13.0 and higher and Google Android version 8.0 (Oreo) and higher.

Learn more about Mobile Banking.

As always, let us know if you have any questions or concerns with our new updates by calling Member Services at 877-5-SUNEAST.

 


December 9, 2021 | My Rewards Launching December 13, 2021

INTRODUCING MY REWARDS! On December 13, 2021, our new My Rewards program will launch, allowing you to receive cash back on everyday purchases made online and in-store using your Sun East Debit Card. Sign in to online banking or the mobile app on December 13, 2021 to enroll in the new program and start saving!


November 4, 2021 | Protect Yourself and Your Data

Girl in Yellow Sweater on ComputerSun East is committed to protecting our members from fraud and scam events. Follow these tips below to protect your accounts and information, and for more security tips, visit https://www.cisa.gov/stopransomware.

Be Aware of Scams

Don’t Fall for a Fake

Imposters can come in all different shapes and sizes and may appear as your financial institution, phone company, family member, or even a government agency.

Don’t Let Them Pressure You

Fraudsters use pressure tactics to create a false sense of urgency. They may tell you they will disconnect your electricity, that your benefits will be discontinued, or that you have credited money to your phone account.

Don’t Reveal Sensitive Personal Information

Sun East will never call you and then ask you for your one-time verification code, PIN, password, or other personal identification details. If something feels strange,  hang up immediately.

Go to the Source

Confirm who you are dealing with by calling the number on the back of your card or use a trusted number on the company website. If it sounds too good to be true, it probably is. Also beware of
anyone promising you high returns, low risk, and “golden” opportunities.

Avoid Grandparent Scams

If someone claims to be a family member, verify with that family member by calling them directly. If you think your grandchild needs help, get in touch with them directly, not by email, social media, or
text. Always call their parents before sending money unintentionally to a potential scammer.

Traditional Passwords Aren’t Secure Enough

Use the strongest authentication options provided everywhere they are offered, especially with banks, phone, and email providers. If you are on a shared or public device, you should not save passwords
or login details.

Never Share Your Passwords or PIN

Keep your passwords and PINs a secret, even from close friends, family, and teammates. It is never a good idea to share your login information.

Be Alert

Never send money to someone you don’t know in real life, especially using gift cards or a third-party payment app like Zelle®, Cash App, PayPal, Venmo, etc.

Think Twice Before Clicking on a Link

Remember to only click on familiar links to access business sites online, and confirm requests before automatically downloading apps to fix site issues.

Report Suspicious Activity

Sun East emails include a Security Zone box in the footer with a personalized stamp, your name, and the last four digits of your primary phone number. Monitor your accounts regularly, respond to fraud alerts and report unauthorized transactions promptly. Call our contact center at 610-485-2960 to report any suspicious emails, calls, texts, etc.

Don’t forget, if you’d like more information on Cybersecurity, visit https://www.cisa.gov/stopransomware.

 


November 3, 2021 | Mobile App Update Beginning Friday, November 5

Your Consumer Mobile App for Android will be updated to v2021.11 in the Google Play store beginning on Friday, November 5. This release will update the data usage description on the “Use your location” permission screen. This page enables you, as a user, to grant permission to share your background location which is essential for location-related alerts.

Android App Update Screenshot

Left: Current View | Right: Updated View

Don’t have our app? Download the Sun East App from the App Store or Google Play Store.

Learn more about Mobile Banking.

As always, let us know if you have any questions or concerns with our new updates by calling Member Services at 877-5-SUNEAST.

 


November 1, 2021 | Check Fraud & Mail Theft Alert

Please Be Aware of Check Fraud and Mail Theft in Your Area

The Aston, PA Police Department recently announced that there is increased fraudulent activity regarding mail theft and check fraud. As a valued part of our Member family, we want to make sure you are aware of this, and here are a few easy steps you can take to protect yourself and your savings:

  • Consider using Sun East Bill Pay or Loan Pay services available to you within the Mobile App, your online banking portal, or Automated-Bank-by-Phone at (610) 485-6800.
  • When including physical checks in any mailed pieces, go to the post office and physically mail your envelope INSIDE the post office location, rather than using the blue mailboxes in public areas.
  • Confirm that any recent checks mailed, and cashed, were received by the intended recipients.

If you suspect your account with Sun East has been breached as a result of the recent mail theft, please contact member services at memberservice@suneast.org or call (610) 485-2960.

Let’s all be vigilant together!