Privacy and Security Policy(610) 485-2960
As a Sun East member, your privacy and security are important to us. Find out how we protect you and how you can protect yourself by recognizing, preventing, and reporting fraudulent activity.
General Use. As a general policy, Sun East does not automatically collect personal information from users of its website. Sun East does collect and store information on the domain a user uses to access its website, the Internet address of the website from which a user links to Sun East’s website and the date and time of the visitor’s visit to Sun East’s website. This information is used to measure the number of visitors to its website and track the route a user travels while within the credit union’s website to better service users through improved design and site navigation.
Children’s Online Privacy Protection Act (COPPA). COPPA prohibits unfair or deceptive acts or practices in connection with the collection, use or disclosure of personally identifiable information from and about children on the Internet. Sun East does not knowingly market or solicit information from minors. Sun East is committed to protecting the online privacy of the children who visit our website.
Sun East may periodically offer youth services on our website for the convenience and education of children of our members. We encourage parents or guardians to monitor children when they are online and to participate in any interactive activities offered on the website.
Electronic Mail. Personal information transmitted to us may be used by staff to respond to inquiries for service or information, or to improve the service we provide. Since email messages may not be secure against interception by unauthorized individuals, users may want to seek alternatives to email when it is necessary to provide sensitive or personal information. Likewise, Sun East will not transmit sensitive or personal information that can compromise or violate a user’s privacy when communicating via email. You may not send electronic mail to us that is illegal, obscene, profane, threatening, defamatory, invasive of privacy, infringing of intellectual property rights; or contains harmful code, political campaigning, commercial solicitation, chain letters, or mass mailings; or violates any applicable law, such as the CANSPAM Act.
Mobile App. The Sun East App periodically collects, transmits, and uses geolocation information to enable features that prevent fraudulent card use and send alerts, but only if the Member expressly authorizes the collection of such information. Geolocation information can be monitored continuously in the background, only while the Sun East App is being used, or not at all, depending on the Members selection. Members can change their location permissions at any time in their device settings.
Our marketing tools collect the following information when using our mobile banking applications in order to provide appropriate marketing campaign information:
• Location data is collected to provide location-based messages and interactions.
• A random User ID is generated upon initial app access and used later during each marketing tool interaction. The User ID is used for identifying the user and for sending campaign information. This User ID is unique for each device and changed every time the application is re-installed.
• Product Interaction is a marketing tool used to track user application entry, exit and pages viewed within the application.
• Our marketing tools will collect your first name for product personalization purposes.
Cookies. To use some of the services on this Site, “cookies” must be turned on in your browser. In order to make your use of our website more efficient and user friendly, “cookies” are used as a part of our interaction with your browser. A “cookie” is a small file placed on your hard drive by our web server that helps our site to be much more intuitive when you request information. For example, cookies are required to help protect the privacy of a member’s transactions by automatically terminating online sessions if the member forgets to log out. Cookies cannot be used to capture a user’s email address, obtain data from the user’s hard drive or gain confidential or sensitive information about the user. Additionally, a cookie cannot be read by any web site other than the one that set the cookie. We do not use the information collected by these “cookies” for any other purposes.
Sun East cooperates with some third parties to offer a greater array of products and services to our members. These partnerships are often links out to their website and may require a “cookie” for their site to perform properly. You can configure your preferences or options in your browser to warn you when “cookies” are required to fulfill your request. You will have the option not to accept the use of the “cookie”; however, that portion of the site may not function properly.
Third Party Links. This Site contains links to other Internet sites that are not owned or maintained by Sun East Federal Credit Union. This Site provides links to external websites strictly as a web resource for our members. A link between this Site and another website does not constitute a product or program endorsement by Sun East or any of its employees. Unless otherwise stated, Sun East makes no warranties or representations regarding these websites or the products or services offered on them. Sun East does not provide, and is not responsible for, the product, service, overall web site content, security or privacy policies on any external third-party sites. Sun East does not control the privacy or security practices of third parties. You should read the privacy and security policies of the other sites, as their practices may differ from ours.
Online Security. You are responsible for maintaining the confidentiality of your account and PIN/password and for restricting access to your computer or other devices. It is also extremely important to never allow your computer to save your password. You agree to notify us promptly of any unauthorized use of your password or breach of security. We may terminate your access to any secured areas on the Site to protect your interest or ours. Always exit online banking or other secure areas of the Site properly by using the end session command.
Member-Only Areas. Personal identification (e.g.: member number, PIN/Password) is collected when a valid Sun East member with active Sun East account(s) has registered to enter the secure online banking area of the credit union’s website. This information enables the credit union to regulate access of this information to those who request such access and those entitled to perform transactions on the account(s).
Multi-Factor Authentication: Your online experience with Sun East is always secure with Multi-Factor Authentication protecting your privacy. By asking you, in a one-time enrollment process, for your member number, PIN, password and answers to challenge questions that no one else would know, Sun East is able to verify that you are who you say you are. Then, if we ever detect any uncharacteristic or unusual activity involving your account, we may ask for identity verification using your challenge questions before allowing the user to continue.
Multi-Factor Authentication also allows you to know that you are using the real Sun East Site, and not spoofed site. During your initial login to the online system, you will select an image — known as an eStamp — which will be displayed each time you log on. You will also select an eStamp phrase that will be displayed when the eStamp image appears. Since you select the image and phrase during enrollment, you can be assured each time you log in that you are on this Site and not a fraudulent look alike website.
Other Secure Areas. Personal identification (e.g.: User Name, Password) is collected when users access other secure areas of the credit union’s website, such as the Online Account Opening Service, eStatements and CURewards portal. This information enables the credit union to regulate access of personal or proprietary information to ensure that only authorized users are able to access sensitive information.
Online Forms. Sun East provides several online forms (for example, loan application or Courtesy Pay Privilege Plus) to better serve the needs of members. Personal information provided via any Sun East online form is used only to process the member’s request for service. These forms are transmitted via secured means. However, if the user is concerned about the security of transmitting this information via the Internet, the member is encouraged to contact the Sun East directly at 877-5-SUNEAST • 877-578-6327 to transmit the information another way.
Data Encryption is a process that transposes account information, which is sent from our host server to your browser. The coded data cannot be interpreted or altered without using a defined “key.” The “key” deciphers the information from our server, which in turn allows you to view your account information securely at your desktop. The minimum level of data encryption we require is 128-bit encryption.
VeriSign. For an added level of security, this Site is secured by VeriSign, the leading secure sockets layer (SSL) Certificate Authority enabling secure e-commerce and confidential communications for websites, intranets, and extranets. The VeriSign logo will always appear on our Site to assure that you are protected.