 Security Updates

Security Updates

Phishing and fraud scams are on the rise. Be careful about providing your login credentials, or one-time passcodes to scammers posing as Sun East representatives. Follow these quick tips to further protect your
finances and personal information.

Audit Your Account Information

Confirm that Sun East has your current phone number and email address, so we can proactively reach out if we detect unusual activity on your accounts.

Update Your Passwords

Just like checking the batteries in your smoke detector, it's a good practice to change your passwords on a regular basis. Create and use a strong password, like a line from a favorite song and a mixture of upper and lower-case letters, numbers, and symbols.

Keep Mobile Software and Apps Up-to-Date

Check to make sure your mobile phone's operating software is running on the latest version. Make sure your Sun East Mobile App is up-to-date.

Download the mobile app here.

Add Another Layer of Authentication

Use the "sign-on" tools available to you with your smartphone and set up two-step authentication to add another layer of protection to access your financial accounts.

Use Alerts and SecurLOCK™ Equip to Boost Your Awareness

Sun East offers account alerts and push notifications to make you aware of any activity on your accounts. We also encourage the use of SecurLOCK™ to easily and instantly freeze your cards if needed.

In addition to these quick tips, we continuously update this page with great tools, resources, and information to make sure you are “security-smart.” Check back frequently.

Protect Yourself and Your Data

Sun East is committed to protecting our members from fraud and scam events. Please be advised that Sun East will NEVER call or text asking for any portion of your Credit or Debit Card Number, PIN, or any other personal identification information. If you receive a suspicious call or text claiming to be from Sun East, please contact us directly at 610-485-2960.

Here’s some tips to protect your sensitive data:

Don’t Reveal Sensitive Personal Information

Sun East will NEVER call you and then ask you for your one-time verification code, PIN, password, or other personal identification details. If something feels strange, hang up immediately.

Don’t Fall for a Fake

Imposters can come in all different shapes and sizes and may appear as your financial institution,phone company, family member, or even a government agency.

Don’t Let Them Pressure You

Fraudsters use pressure tactics to create a false sense of urgency. They may tell you they will disconnect your electricity, that your benefits will be discontinued, or that you have credited money to your phone account.

Go to the Source

Confirm who you are dealing with by calling the number on the back of your card or use a trusted number on the company website. If it sounds too good to be true, it probably is. Also beware of anyone promising you high returns, low risk, and “golden” opportunities.

Never Share Your Passwords or PIN

Keep your passwords and PINs a secret, even from close friends, family, and teammates. It is never a good idea to share your login information.

Be Alert

Never send money to someone you don’t know in real life through Pay-A-Person and especially using gift cards or a third-party payment app like Zelle®, Cash App, PayPal, Venmo, etc.

Report Suspicious Activity

Sun East emails include a Security Zone box in the footer with a personalized stamp, your name, and the last four digits of your primary phone number. Monitor your accounts regularly, respond to fraud alerts and report unauthorized transactions promptly. Call our contact center at 610-485-2960 to report any suspicious emails, calls, texts, etc.

If you’d like more information on Cyber Security, visit https://www.cisa.gov/stopransomware.

Add more protection by downloading the SecurLOCK™ Equip App!

What is SecurLOCK™ Equip?

SecurLOCK Equip™ is Sun East’s mobile solution, giving you a simple and secure way to manage and monitor your debit and credit card activity, customized by you.

Full control is just a few taps away on any device with SecurLOCK™ Equip. This app lets you control when, where, and how your card is used.

SecurLOCK™ Equip Features:

• Receive instant transaction alerts
• View recent transactions
• Set your card Inactive if lost or Active when found
• Set spending channels Active or Inactive (in-store, online, mobile, or ATM)
• Set transaction spend limits
• Set locations where the card can be used

Additional Tips

As soon as you get a notification about a new software update to your operating system, perform that – as they contain the latest security patches. Consider changing your settings so the software updates happen as soon as they are ready.

Don’t be pressured by fraudsters – if it doesn’t seem right, it probably isn’t.

Look out for unexpected messages about invoices, packages at the warehouse or deliveries. Don’t be influenced to act because the message is “urgent”.

Watch out for “contacts” asking for money in unusual forms – like gift cards or cash apps.

Protecting Your Personal / Sensitive Data

What is considered personal/sensitive data?¹

Information like your full name, Social Security Number, driver’s license data, financial information, and medical information are examples of sensitive and personal information and should be protected from access by the public and scammers.

¹www.investopedia.com

Why should I protect my personal data?

If a scammer has access to any of your personal data this could open the door to any number of breaches such as accessing your financial accounts, medical records, credit score and other information that could impact your life.

Why should I care if my email address or mobile phone number have been exposed to the public? ²

Scammers can do plenty of damage with just your email address such as:

– Target you with sophisticated phishing emails

– Find more personal and sensitive data about you, and use it to dupe you

– Attempt to hack into your other online accounts

– Impersonate you and scam your family and friends

– Steal your identity and commit financial fraud

How can I check if my email address has been exposed to the public?

https://haveibeenpwned.com/ This website is free and will tell you if your email address or mobile number have been breached.

²www.aura.com

How can I protect my personal and sensitive information?

When setting up online accounts for financial, medical, or other sensitive information, create passwords that are complex and hard to hack – such as a phrase with a special character, uppercase letters, and number. Also use the strongest authentication options offered by the platform.

– Don’t access those accounts using a public Wi-Fi network

– Keep your personal data in a safe place – don’t carry your Social Security card in your wallet

– Consider updating your passwords on a regular basis

– Frequently monitor your financial accounts

– Consider subscribing to an identity theft protection service – U.S. News & World Report conducted a review of the top services recently, and you can access the list here: https://www.usnews.com/360-reviews/privacy/identity-theft-protection

– Make sure the internet connection in your home is also password protected and locked from outside access

– Consider using a password manager service which also securely locks all your passwords – recently PC Magazine reviewed the top services, and you can access the list here: https://www.pcmag.com/picks/the-best-password-managers